How can we help?

We're here to help players, coaches, and teams get the most out of Helm Sports Labs. Find answers below or reach out to our support team directly.

Email Support

The fastest way to reach our team.

admin@helmsportslabs.com

Response Time

We typically respond within 1 business day, Monday through Friday.

Frequently Asked Questions

I forgot my password. How do I reset it?+

On the login screen, tap "Forgot Password" and enter the email associated with your account. We'll send you a secure reset link. If it doesn't arrive within a few minutes, check your spam folder or email us at admin@helmsportslabs.com.

How do I delete my account?+

Open the app, go to Settings, and tap "Delete Account". This permanently removes your profile, stats, and personal data. You can also email admin@helmsportslabs.com and we'll process the deletion within 7 days.

Which devices are supported?+

Helm Sports Labs runs on iPhone and iPad with iOS 13 or later. The web version works in any modern browser at helmsportslabs.com.

How is my data protected?+

We take privacy seriously. Your data is encrypted in transit and at rest, stored on secure cloud infrastructure, and never sold to third parties. See our Privacy Policy for full details.

I'm experiencing a bug or crash. What should I do?+

Please email admin@helmsportslabs.com with a description of the issue, the device and iOS version you're using, and any screenshots. We typically respond within 1 business day.

Can I use the app without an internet connection?+

Some features (like round entry in GolfHelm) support offline mode and sync when you reconnect. Most features require an internet connection.

More Resources

Helm Sports Labs · admin@helmsportslabs.com